Clifford Faucheux

                   

55 Glen Eagles Court - St Charles, MO 63303

(636) 485-4441 - Email: cliff.faucheux@gmail.com

 

 PROFESSIONAL SUMMARY

 

Solution-focused professional has 8 years of experience as a Desktop/Network Support Technician and Network Provisioner, providing client-focused support in a variety of environments.  Analyst has the ability to consistently deliver in a positive and timely manner, while working independently as well as within diverse groups.

 

TECHNICAL EXPERTISE AND CERTIFICATIONS

 

Operating Systems - Windows 9X & ME, Windows NT, Windows 7

 

Hardware - Cisco Routers and Switches, Netgear switches, Avaya/Cisco phones, Laptops/Desktops/Servers (DELL, HP, Compaq), Printers/Scanners, NICs, Memory and other peripherals

 

Software - Microsoft Office Suite, Lotus Notes, Citrix, Cisco IOS, Cisco Prime, Norton, McAfee, PC Anywhere, Adobe Acrobat, Java, and various other software packages

   

Cisco Certified Networking Associate (CCNA)                                                 05/2015

 

 

EXPERIENCE

 

 

Technical Support Analyst                                                                                      05/2016-Present

Washington University, St. Louis, MO                   

 

·  Provide daily support for the computing environment; including operating system, software installation, maintenance and hardware

·  Evaluate, prioritize, resolve problems and requests, or escalate to appropriate support areas

·  Act as the front-facing support liaison for all desktop-related support issues

·  Provide Active Directory support for new and existing user and computer accounts

·  Collaborate with higher level technical areas on planning and issue resolution

 

 

 

Network Provisioner                                                                                                     08/2014-04/2016

Enterprise Holdings Inc., St. Louis, MO                   

 

·   Experience with planning and directing large scale deployment activities

·   Detailed understanding of wide area networks (WAN), local area networks (LAN)

·   Understanding of global, wide area network (WAN) technologies including VoIP, MPLS, Frame Relay, and VPN over DSL as well as the traffic protocols commonly used with those technologies

·   Experience analyzing logistical and technical aspects of various network solutions and able to determine and prioritize available options based on that analysis

·   Experience installing and configuring moderately complex software on Cisco routers and switches

·   Experience collaborating with Network Engineers, Install Technicians, Network Administrators and Implementation Coordinators

·   Experience developing and maintaining professional relationships with vendors

 

PC/LAN Technician                                                                                                      04/2012-05/2014

Express Scripts, St. Louis, MO                                                                               

 

·   Assisted with hardware installation and configurations, including workstations, laptops, thin clients, tablets, and phones

·   Provided application installation and support (Citrix, Outlook, Office Suite, VPN, and other applications)

·   Provided hardware support (Windows XP & 7, Dell desktops and laptops, Microsoft, printers) including basic modifications and repairs

·   LAN, WAN, and Wi-Fi troubleshooting and support

·   IP and Digital phone support (Cisco/Avaya)

·   Managed remote support tools (PC Anywhere, RDP, VPN)

 

Integration Technician09/2009-01/2012

Kodak, O’Fallon, MO                                                                                                     

 

·   Provided highly responsive deployment, support, and repair of desktop workstation equipment, Kodak trip camera systems, peripherals, and software.

·   Provided 2nd level support of computer workstations and associated peripherals.

·   Collaborated with team members to troubleshoot software and hardware issues.

·   Ordered, configured, and deployed desktop hardware, software and peripherals.

·   Followed established policies, procedures, and processes.

 

 

 

ADDITIONAL IT EXPERIENCE

 

Bryan Cave LLP, St. Louis, MO        Desktop Support Technician                      03/2000-04/2002

Avondale Industries, Avondale, LA    Desktop Support Analyst                      10/1998-03/2000

 

ADDITIONAL EXPERIENCE

 

US Army, San Antonio, TX        Medic                                                10/1997-10/1998

GE Capital, Houston, TX        Collections Team Lead                        08/1995-08/1997

US Navy, Oakland, CA                                        Hospital Corpsman                           12/1990-08/1994

 

EDUCATION

 

Bachelor of Science Degree in Business Administration                                            10/2010

Columbia College, St. Louis, MO

 

 

 MILITARY SERVICE

 

United States Army                                                                                                          1997-1998

Fort Sam Houston, San Antonio, TX

 

United States Navy                                                                                                          1990-1994

Naval Hospital, Oakland, CA

 

   

 

·   Gap in employment from 2002-2009 reflects time spent as a business student and

at-home-father to my three children